In order to expand the region’s resources, the NWWIB is aggressively seeking funding sources to enhance northwestern Wisconsin’s workforce and economy. The NWWIB is continuously working with employers and our industry sector partnerships to design training programs that address local and regional workforce demand. Below are some of our current initiatives.
YOUNG PROFESSIONALS WEEK WISCONSIN
The Northwest Wisconsin Workforce Investment Board and NEWaukee are proud to announce the expansion of Young Professionals Week (YPWeek) Wisconsin to include 25 communities in 2017. The grassroots statewide program will run April 22 to 29, 2017 with each community presenting a variety of programs that empower young professionals to take ownership and pride in their home towns. NWWIB partners in this effort include: Ashland Area Chamber of Commerce, Hayward Area Chamber of Commerce, NORTHFORCE, Northwest Wisconsin CEP, Price in Progress, Superior Young Professionals, and Young Professionals of the Chequamegon Bay.
YPWeek Wisconsin is modeled after a program started by NEWaukee in 2012 to provide a weeklong series of events focusing on discovery, adventure and meaningful conversations about the issues that matter to young professionals in the Milwaukee area. YPWeek Wisconsin has continued to reach across the state with the support of the Wisconsin Economic Development Corporation since 2015, and its participants have collaborated with the agency on a shared communication platform designed to retain, excite, and grow the state’s talent pool. YPWeek incorporates this platform into its programming, leveraging “Think-Make-Happen,” an organizing theme.
CUSTOMER SERVICE & SALES TRAINING
The training program is a total of 10 hours based off of curriculum from the National Retail Federation (NRF) that results in their Customer Service and Sales Certificate. This certificate program is designed to increase awareness of—and improve—skills related to frontline work in a retail environment. This professional certification will provide participants with the foundational skills needed by employers and shows that participants know how to:
- Learn about products or services
- Assess and meet customer needs
- Educate the customer
- Provide ongoing support
“The employees enjoyed the opportunity, and especially enjoyed Maribeth! I have definitely started to see some results with them as far as customer interaction and customer service. We surely appreciate the opportunity and will hopefully continue to send employees to future classes.” – Jackson Kysar, Jack's Store, Inc. – Marengo, WI